Customer Care

FAQ's

PURCHASING OBAGI® PRODUCTS ON OBAGI.CO.ZA

Obagi accepts Visa, Mastercard and EFT. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on Obagi’s website (the “Site”) are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

All Obagi orders shipped from Med Ceuticals will be subject to VAT. In accordance with the VAT Act, registered VAT vendors have to issue proper tax invoices and charge their customers VAT at 15% of the value of the goods they are selling

If you registered for an account on Obagi.co.za, you will be able to view all online orders placed within your Account Profile.

Visit our physician finder here and enter in your zip code to find a physician near you. 

TRACKING AND SHIPPING AN ONLINE ORDER

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow 1-2 days for the processing and shipping of all orders.

*Please note that all orders generally take 1-2 business days to process provided that the items are in stock and your payment has been verified, although we do not guarantee that all orders will be processed within this time frame. We do not process orders during the weekends or on holidays. 

Obagi strives to have all products listed on the Site in stock and available for sale at all times. However, there may be instances where a product becomes out of stock between the time you place an order and your order is processed. If that occurs, we will send you an email notifying you that the item(s) is out of stock and will give you the option to have us ship you all items in the order that are currently available, or cancel the order.

Obagi processes orders Monday – Friday (except for holidays) in the order in which they are received. 

RETURNING OBAGI PRODUCTS

Your satisfaction with Obagi® products is very important to us and we strive to provide you with only the best product and purchase experience. Please click here to see our Online Ordering & Return Policy.

No. Items purchased in a skin care professional's office or elsewhere must be returned to their original point of purchase.

PRODUCT USE

Because everyone has different skin, the best thing to do is talk to your skin care physician about what's best for you and your unique skin care needs.

We have an Obagi® product for every skin type. Please meet with your skin care physician to find out which Obagi products are best for you.

Everyone responds differently while using our products – this is why working with a skin care professional is so important. You should immediately call your physician to talk about what you are experiencing.

You should use our products as your physician has directed. If you have questions, please consult your physician.

Check with your physician regarding any topical products you wish to use during pregnancy or while you are nursing.

We do not recommend using any products past their expiration dates. The stability testing done to determine the product expiration date does not reveal what the product safety or efficacy would be past the expiration date or how long after the expiration date the product would remain effective.

Because physicians may often customize regimens, it is very important that you work with your doctor before modifying your skin care routine or switching out products.

We suggest speaking with your skin care physician if you wish to use the system in a way other than what is indicated. At that time, you can also let them know that you would like to achieve.

GENERAL QUESTIONS

Cosmetic products are not required to have a printed expiration date. The expected shelf life of a cosmetic product is 12 to 36 months depending on storage and if opened/used. We recommend replacing the product after it has been open for one year.

We have products that address a variety of skin concerns, including hyperpigmentation, acne, dry skin, eye area, look of fine lines and wrinkles, prevention and protection, skin recovery, skin texture, signs of aging, and sensitive skin. We recommend you visit your skin care physician to discuss your options. To find a doctor in your area, visit our website here and enter in your zip code.

Many of our products are available only by a prescription and are offered by physicians, medical spas, and other skin care and medical professionals. Therefore, we don't provide samples – but you have options! First, you can check out Physician Finder to find a skin care physician near you who carries Obagi to discuss your options.

Unless mandated by the FDA for drug safety purposes, Obagi does not test its products on animals. Non-prescription Obagi products have not been tested on animals.

We cannot guarantee that any of our products are vegan or gluten-free. If you’d like ingredient information, please contact us and let us know which product(s) you are inquiring about specifically.

SPECIFIC PRODUCT QUESTIONS

Obagi Nu-Derm is a correction system for skin that is showing signs of aging and photodamage, including age spots, rough skin, dull complexion, and discoloration. It corrects hyperpigmentation and melasma with prescription 4% hydroquinone. 

Obagi-C Rx is an early intervention system that reduces hyperpigmentation with prescription 4% hydroquinone and helps address other signs of skin aging caused by photoaging. It is recommended for patients who are seeking a more simplified system with fewer steps. Please talk to your skin care physician to see which system may be right for you.

They contain different ingredients and have different benefits. Obagi Nu-Derm Fx is an effective, skin-brightening option with arbutin and does not require a prescription. If you are interested in regular Obagi Nu-Derm with hydroquinone to treat hyperpigmentation, melasma, or uneven skin tone, please ask your skin care physician if the system is right for you. The regular Nu-Derm system does contain prescription strength products.

If you'd like to get an overview on what to expect during your Obagi Nu-Derm transformation process, please visit http://obagi.com/nuderm. Your skin care physician can provide you with further details on what to expect when using the Nu-Derm system.

Everyone reacts differently during the transformation process, and your individual prescribed protocol and frequency of use should be determined by your skin care physician.  Please speak with your doctor if you have any additional concerns. 

The Gentle Cleanser is yellow and the Foaming Gel is pink.

Professional-C® Products

It depends on your skin type. 10% is recommended for sensitive skin, 15% is suitable for most skin types, and 20% is best suited for normal to oily skin.

It should be anywhere from clear to yellow in color. We recommend replacing the product after it has been open for one year.

The Professional-C Serums do not have an expiration date as they are cosmetic. If your Professional-C Serum has become discolored the color change is due to oxidation. We recommend replacing the product if it has oxidized, or after it has been open for one year.

ELASTIderm® Products

Both the serum and eye cream contain our proprietary bi-mineral complex. However, the serum also contains caffeine to address the appearance of under eye puffiness, and the packaging consists of rollerball technology for product application. The cream does not contain caffeine and comes in a jar.

Obagi Sunscreens

Sun Shield Tint Cool shade is for skin with bluish, red, or pink undertones (pale, fair skin types). Sun Shield Tint Warm shade is for skin with yellowish, golden, or olive undertones (darker complexions).

We are aware of the debates and concerns surrounding this topic and continue to monitor it closely. The size definition of a nanoparticle ranges between 1-100 nanometers and our products are above this size.

Obagi Moisturizers

We recommend using Obagi Hydrate on an as-needed basis when you require relief from dryness/dry skin during your transformation process.

Obagi Hydrate is white and Obagi Hydrate Luxe is pale yellow.

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